Frequently Asked Questions

About HighRoadRetail

Are and RelaxRate.com related?

Privacy/ Security

Is it safe to use my credit/ debit card on your site?
Do you sell my email address and other information?

Order Status/Shipping

When Will My Order Arrive?
What is the status of my order?
From where is my item shipped?
How will my item be shipped?
Do you ship to addresses outside the United States?
What do you charge for shipping an order?
Is there anything that might delay my order?
How long will it be before I receive my order?
May I expedite my order?
I have not received any email confirmation or tracking from you. What happened?
What is a “lead time”?

The Ordering Process

How can I pay for my online purchase with CASH?
Do you offer quantity discounts?
I got an “Authorization Failure” message when I clicked the Place Order Button. What does this mean?
What if I have questions about a product I’m purchasing?
What forms of payment do you accept?
May I order a catalog?
Do you charge sales tax?
The color/ size/ option I want does not show in the drop-down menu. What can I do?

Returns/Exchange/Cancellation

I would like to cancel or change my order. What do I do?
I want to return my purchase. What do I do?
I would like to exchange my item for something else. What do I do?
If I return an item, when will I receive credit to my account?
There is a problem with my product, but I am past the 30-day return policy. What can I do?

Back to Top of Page