Shipping & Delivery
We have recently moved to a new warehouse to better meet our growth. Currently, we ship about seasonal items and from our Montana warehouse and some are shipped directly from the manufacturer warehouse for efficiency. Delivery times vary by warehouse location and type of item. Please refer to the specific product pages for better shipping estimates. Orders for in stock items that are received before 10 AM MST, usually ship the same business day. Orders for items that are shipped directly from the manufacturer usually take 1-2 weeks for delivery. Custom special order merchandise, such as custom massage tables, office chairs, luxury towel warmers, and high end patio umbrellas may takes longer than two weeks as they are built to order. Delivery time estimates for special orders are given on each product page. Shipping Lead time is a requirement for all product's added to the RelaxRate.com. You will find this information on the "Shipping" tab on each product page. Add the shipping lead time to your chosen shipping method to get the total number of days prior to your product's arrival.
Orders over $250 must be shipped to the confirmed billing address of the credit card or the Paypal or Google Checkout. Otherwise, will be subject to order verification or delay.
Certain items are shipped by truck and we typically provide a shipping quote to you prior to placing the order. Freight Shipping charges can vary state to state and can sometimes be considerable. Please factor 15-20% of the item value for shipping. Truck shipments cannot be expedited.
Always inspect your freight shipments for damage before signing for the delivery. If the package is damaged but the merchandise looks unaffected, note the damage on all delivery receipts before signing and Contact Us.
If an item is on backorder we will notify you via email.
If you refuse an order you will be credited less shipping charges after the merchandise is received in our warehouse.
Customers will receive a refund for the amount of the product not for the original shipping fee. Unfortunately, we cannot refund the cost of the shipping. RelaxRate.com assumes the "ship to" costs ("free shipping") only on purchases that are not returned. Restocking fees may apply when returning certain items, and we do our best to mitigate restock fees.
Restock fees do apply to towel warmers, and office chairs. Some items are not returnable. Please see our Return policy for more details. Customers are responsible for shipping items back to us and shipping charges are not refundable. Our customer service representatives can give you additional shipping information. Please keep these policies in mind when making your purchase. If there are any questions as to whether an item is returnable or not, please contact us.
If you have placed an order and want to check its status enter your order number below: